Contact us
- Game, account, purchases and bug reports: destek@segames.com.tr
- Personal data and privacy: kvkk@segames.com.tr
- General questions and partnerships: info@segames.com.tr
Please include your Player ID when you write: Ayarlar (Settings) › HESAP (Account) › Oyuncu kimliği (KOPYALA to copy).
Frequently asked questions
Where do I find my Player ID?
Tap Ayarlar (Settings) on the home screen. Your ID is in the HESAP (Account) section; tap KOPYALA to copy it.
What happens to my account if I change phones or uninstall the game?
Your account is a guest account created automatically on first launch and linked to this device. If you uninstall the app or change devices you may lose access to it. Account linking with Google and Apple is coming soon; until then we recommend not uninstalling the app.
Are chips real money?
No. Chips and diamonds are only for use in the game; they cannot be exchanged for money, goods or prizes, sold or transferred. There is no real-money gambling in Okey Masters 101.
An item I bought didn't arrive.
Send the order number from your store receipt (on Google Play it starts with "GPA.") and your Player ID to destek@segames.com.tr. We will deliver the item once verified.
Can I get a refund?
Purchases are made through Google Play or the App Store and refunds follow the store's policy. See the Terms of Use for details.
How do I report or block a player who bothers me?
Press and hold the message and choose ŞİKAYET ET (Report); use ENGELLE (Block) on the player's profile. Details: Community Guidelines.
Who can message me?
Under Ayarlar (Settings) › GİZLİLİK (Privacy) you can set friend requests, private messages and table invites to Everyone, My friends or No one.
How do I change my display name?
In Ayarlar (Settings) › HESAP (Account), tap ADI DEĞİŞTİR (Change name) next to your display name. Name changes are a membership perk; new names pass through the profanity filter.
I received a chat or account ban. What can I do?
Email destek@segames.com.tr with your Player ID to appeal. A person will review the decision again.
How do I delete my account?
Steps and details of deleted data: Account Deletion.
I found a bug.
Send your device model, Android or iOS version, what you did and what happened, ideally with a screenshot, to destek@segames.com.tr. Thank you!