Data controller
This English version is provided for convenience. If there is any conflict, the Turkish version prevails.
Under Turkish Personal Data Protection Law No. 6698 ("KVKK"), the data controller is SE Games (sole proprietorship, Türkiye).
Email for KVKK requests and questions: kvkk@segames.com.tr
Categories of personal data
| Category | Data |
|---|---|
| Identity | Player ID, display name and name history |
| Visual | Profile photo, if you upload one |
| Transaction security | Irreversible hash of the sign-in key, IP address, security event logs |
| Customer transactions | Match records, statistics, chip and diamond transactions, tournament and league records, membership, purchase records (once available), support correspondence |
| Social interaction | Friendships, blocks, club memberships, table invites, chat messages, privacy preferences |
| Legal proceedings | Reports, moderation decisions, chat and account bans |
| Contact | Your email address when you write to us; the email you share if you use a sign-in provider |
We do not process special categories of personal data.
Purposes
- Running account processes and providing the game service
- Providing friends, clubs and chat
- Running tournaments, leagues and leaderboards
- Information security; preventing cheating, fraud and abuse
- Reviewing reports and enforcing the community guidelines
- Verifying and delivering purchases; finance, accounting and tax processes
- Fixing bugs and improving service quality
- Answering data subject and support requests
- Providing information to competent authorities and handling legal matters
Legal bases
Your personal data is processed on the following grounds under Article 5(2) of the KVKK:
- (c) Formation or performance of a contract: creating your account, providing the Game and social features, delivering purchases
- (ç) Legal obligation: tax and commercial bookkeeping obligations, requests from authorities
- (e) Establishing, exercising or protecting a right: report, moderation and ban records; disputes
- (f) Legitimate interest: information security, anti-cheat, debugging and service improvement
No processing is currently based on explicit consent. If this becomes necessary, your consent will be requested separately.
Method of collection
Personal data is collected electronically through the mobile app and the Site, automatically by our game servers, from information you enter, from requests you send by email and (once available) from payment verifications sent by app stores.
Transfers
Within Türkiye: competent public authorities and courts (where legally required), our financial advisor (purchase and accounting records), our data centre and backup providers in Türkiye.
Abroad: Cloudflare, Inc. (network security and traffic routing), Google LLC and Apple Inc. (app distribution and payments), and Google, Apple or Meta if you choose them for sign-in. These transfers comply with Article 9 of the KVKK and use appropriate safeguards such as standard contracts.
Retention
Personal data is kept for as long as the purpose requires and is then deleted, destroyed or anonymised. Detailed periods are in our Privacy Policy (e.g. security logs 14 days, report and ban records 2 years after account deletion, purchase records 10 years).
Your rights under Article 11
By applying to the data controller, you have the right to:
- learn whether your personal data is processed;
- request information if it has been processed;
- learn the purpose of processing and whether data is used accordingly;
- know the third parties in Türkiye or abroad to whom data is transferred;
- request correction of incomplete or inaccurate data;
- request deletion or destruction under the conditions of Article 7;
- request that corrections, deletions or destructions be notified to third parties to whom data was transferred;
- object to a result against you arising exclusively from automated analysis;
- claim compensation for damage caused by unlawful processing.
How to apply
In line with the Communiqué on the Procedures and Principles of Applications to the Data Controller, you can send your request by email to kvkk@segames.com.tr. Requests signed with a secure electronic signature or mobile signature may also be sent to this address.
Your request should include your full name, Turkish ID number if you are a Turkish citizen (otherwise your nationality and passport number), postal address, email address, Player ID and the subject of your request.
We will respond free of charge within 30 days at the latest, depending on the nature of the request. If the request requires additional cost, a fee may be charged according to the tariff set by the Personal Data Protection Board. If your request is rejected, the answer is insufficient or no answer is given in time, you may complain to the Personal Data Protection Board.